Terms of Service

Last updated: February 17, 2026

These Terms of Service (“Terms”) govern your access to and use of the Ricorda platform, website, and related services (collectively, the “Service”) operated by Ricorda (“Company”, “we”, “us”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Ricorda is an automated Google review request tool for small businesses. The Service sends text messages (SMS and/or WhatsApp) to your customers on your behalf, requesting Google reviews after job completion. The Service may also include AI-assisted review writing, follow-up messaging, review detection, and related features.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent that you have the legal authority to enter into these Terms and to bind any business entity on whose behalf you are acting.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. Specifically, you agree:

  • To have proper consent from your customers before we send them messages on your behalf
  • To comply with all applicable laws regarding electronic messaging, including Canada’s Anti-Spam Legislation (CASL), the Telephone Consumer Protection Act (TCPA), and any other applicable regulations
  • Not to use the Service to send messages that are harassing, threatening, defamatory, or otherwise objectionable
  • Not to use the Service to send messages to individuals who have opted out of receiving communications
  • Not to attempt to manipulate, fabricate, or incentivize reviews in violation of Google’s review policies
  • Not to reverse-engineer, decompile, or attempt to extract the source code of the Service

You are solely responsible for ensuring that your use of the Service complies with all applicable laws in your jurisdiction, including obtaining any required consents from your customers.

5. Subscription and Payment

The Service is offered on a monthly subscription basis. By subscribing, you authorize us to charge your payment method on a recurring basis at the applicable rate until you cancel.

  • Prices are listed on our pricing page and are subject to change with 30 days’ notice
  • Overage charges apply when you exceed your plan’s monthly review request limit
  • All fees are quoted in US dollars unless otherwise stated
  • Payments are processed securely through Stripe

6. Cancellation

You may cancel your subscription at any time. Upon cancellation:

  • You retain access to the Service through the end of your current billing period
  • No refunds are provided for partial billing periods
  • Any pending review request sequences in progress at the time of cancellation will be completed

7. Intellectual Property

All rights, title, and interest in and to the Service, including all software, content, trademarks, and other intellectual property, are and remain the exclusive property of Ricorda No right, title, or interest in any portion of the Service is transferred to you.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription period.

8. Your Content

You retain ownership of any content you provide to the Service (business information, customer details, message customizations). By providing content to the Service, you grant us a limited license to use, process, and transmit that content solely for the purpose of providing the Service to you.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the maximum extent permitted by applicable law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, we do not warrant that:

  • The Service will be uninterrupted, error-free, or secure
  • The Service will result in any particular number of reviews or business outcomes
  • Messages sent through the Service will be delivered to or opened by recipients
  • The AI-assisted review writing feature will produce results suitable for all purposes
  • The Service will be compatible with all devices, carriers, or messaging platforms

We have no control over Google’s review policies, algorithms, or platform decisions, and we are not responsible for reviews being removed, filtered, or otherwise affected by Google.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RICORDA INC., ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the total amount paid by you to Ricorda during the twelve (12) months immediately preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Ricorda and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Messages sent through the Service on your behalf
  • Any claim that your use of the Service infringed the rights of a third party

We do not provide any indemnities to you for damages arising from your use of the Service or any third-party claims related thereto.

12. Third-Party Services

The Service integrates with and relies on third-party services, including but not limited to Twilio (SMS delivery), Google (Business Profile and Maps), Stripe (payment processing), and Meta (WhatsApp). We are not responsible for the availability, accuracy, or performance of these third-party services, and their use is subject to their respective terms and policies.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Grounds for termination include, but are not limited to, violation of these Terms, non-payment, or use of the Service in a manner that could damage or impair the Service.

Upon termination:

  • Your right to use the Service ceases immediately
  • We may delete your account data after a reasonable retention period (see our Privacy Policy)
  • Sections 7, 9, 10, 11, 14, and 15 survive termination

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, Canada. You irrevocably submit to the jurisdiction of such courts.

15. Dispute Resolution

Before initiating any formal legal proceedings, you agree to first contact us at support@ricorda.io to attempt to resolve the dispute informally. We will make reasonable efforts to resolve the matter within 30 days.

16. Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

17. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ricorda regarding the Service and supersede all prior agreements and understandings.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

20. Contact Us

If you have any questions about these Terms, contact us at: